In the wake of Government’s advisory on Covid -19 to avoid crowding and practice social distancing, Indian Railways (IR) has relaxed refund rules for over-the-counter tickets.
This relaxation for is for journey period from March 21 – April 15, 2020 and is as follows:-
1) CASE 1- Train cancelled by Railways for journey period 21 March – 15 April 2020.
• Refund across counter can be taken on submission of ticket up to 45 days from date of journey. (Instead of extant rule of 3 hours/72 hours)
CASE 2: Train NOT cancelled. Passenger does NOT want to perform journey.
• TDR (Ticket Deposit Receipt) can be filed within 30 days from date of journey at the station. (Instead of extant rule of 3 days)
• TDR can be submitted to CCO/ CCM Claims office for getting the refund within 60 days of filing of TDR subject to verification from Train chart. (Instead of extant rule of 10 days)
• for passengers who want cancel ticket through 139 can get refund across the counter within 30 days from date of journey. (Instead of extant rule of up to scheduled departure of the train.)
All rules for e-ticket remain the same as passenger does not need to come to Station for refund of ticket.