Indian Railways responding to 13,000 COVID-19 queries, suggestions every day, has fielded 2.3 lakh calls in four weeks of lockdown Read more
Railway personnel have responded to over 2,05,000 queries in first two weeks of lockdown on designated communication platforms Read more
Railway personnel have responded to over 1,25,000 queries in 10 days. 87% were handled through direct human interaction over the phone. Read more
Both 138 & 139, as well as Social Media cell, would be manned round-the-clock to answer inquiries, provide assistance (wherever possible) & to disseminate relevant information to Railway customers Read more
Effective 1st January 2020, only helpline numbers on Indian Railways will be 139 and 182. Indian Railways Mobile Application Rail Madad for help online is also available on Google Play… Read more
Indian Railways has decided that the Beta version of Rail Madad along with the integrated helpline numbers 139 and 182 will be the only point of contact with Railway authorities… Read more