UPDATED: Lockdown Refund Rules Changed for Railway Tickets, Simple Table & Details Inside

UPDATE: Format for Refund Application provided below the table

The Indian Railways has changed rules for refund of tickets to help passengers claim refunds easily. These rules are applicable for trains that were or will be cancelled between 21st March till further orders, or resumption of normal train services, as per a circular issued by the Railway Board.

Refund for physical / PRS counter tickets can now be obtained for a longer window from the date of journey. If passengers have already cancelled their tickets, and cancellation fees were charged, they can apply for a refund of such fees also. Scroll down for more details.

New Refund Rules for Lockdown Cancellation of Indian Railways Services

For Paper TicketFor Online TicketRemarks
If Trains Cancelled by Railways due to COVID-19 and LockdownRefund from PRS counter can be obtained upto 6 months from date of journeyAutomatic RefundApplicable for trains from  21st March 2020 till resumption of normal services
If Passenger Wants to Cancel Ticket and Train is NOT CANCELLEDPassenger to file TDR (Ticket Deposit Receipt) within Six Months from Date of Journey, Submit Detailed TDR within 60 Days after that to Chief Claims Officer

Alternatively, Passenger can call 139, visit IRCTC website and get refund within 6 days from date of journey
Cancellation and Refund through IRCTC websiteApplicable for trains from  21st March 2020 till resumption of normal services
If Passenger Has Cancelled Ticket Already and was Charged Cancellation FeesApply for Refund of Cancellation Charge to Chief Claims Officer Within 6 Months of date of journeyAutomatic Refund of Cancellation ChargesApplicable for trains from  21st March 2020 till resumption of normal services

Format for refund application for PRS railway tickets

The detailed circular can be found here for more information

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About the Author: RailPost News Desk

2 Comments

  1. I am from Pune. I have cancelled the paper tickets for the journey on 25 March at the counter. The PNR number is 4512769521. I got the amount deducting the cancellation charges. Now it is not clear how to file the TDR as the tickets are not booked on IRCTC site.
    Further to whom I have to approach for refund either at Pune or mumbay chief commercial officer. This is general problem.

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