UPDATE: Format for Refund Application provided below the table
The Indian Railways has changed rules for refund of tickets to help passengers claim refunds easily. These rules are applicable for trains that were or will be cancelled between 21st March till further orders, or resumption of normal train services, as per a circular issued by the Railway Board.
Refund for physical / PRS counter tickets can now be obtained for a longer window from the date of journey. If passengers have already cancelled their tickets, and cancellation fees were charged, they can apply for a refund of such fees also. Scroll down for more details.
New Refund Rules for Lockdown Cancellation of Indian Railways Services
|For Paper Ticket||For Online Ticket||Remarks|
|If Trains Cancelled by Railways due to COVID-19 and Lockdown||Refund from PRS counter can be obtained upto 6 months from date of journey||Automatic Refund||Applicable for trains from 21st March 2020 till resumption of normal services|
|If Passenger Wants to Cancel Ticket and Train is NOT CANCELLED||Passenger to file TDR (Ticket Deposit Receipt) within Six Months from Date of Journey, Submit Detailed TDR within 60 Days after that to Chief Claims Officer|
Alternatively, Passenger can call 139, visit IRCTC website and get refund within 6 days from date of journey
|Cancellation and Refund through IRCTC website||Applicable for trains from 21st March 2020 till resumption of normal services|
|If Passenger Has Cancelled Ticket Already and was Charged Cancellation Fees||Apply for Refund of Cancellation Charge to Chief Claims Officer Within 6 Months of date of journey||Automatic Refund of Cancellation Charges||Applicable for trains from 21st March 2020 till resumption of normal services|
Format for refund application for PRS railway tickets
The detailed circular can be found here for more information