SR/SWR: Refund Of Ticket Fares For Trains Cancellation On Account Of Covid-19

Southern Railway

1)    In pursuance of Railway Board’s instructions, Southern Railway is arranging full refund to ticket fares for trains cancelled after 22/03/2020 on account of COVID-19 

2)    The refund of ticket fares are being granted on line at for all tickets on the website. 

3)    Passengers may note that for counter tickets, 100% refund will be made available for all the cancelled trains (After 22/03/2020) upto 180 days from the date of journey.  Hence, there is no urgency to come to the counters. 

4)    In view of the current situation of the COVID-19 pandemic in Tamil Nadu, the refund for stations in Tamil Nadu and Pondicherry will be disbursed slightly later in a staggered manner.  This is in order to ensure that social distancing norms are not violated by queues at various stations for disbursal of the refunds.  The dates for starting refunds at Stations in Tamil Nadu and Pondicherry will be intimated shortly 

5)    The following procedure will be followed for tickers booked at Counters in Kerala and Karnataka. The refunds will be made available in a staggered manner a shown below so as to minimize the queues at the counters and to ensure social distancing for the protection of our customers. Refunds will be available in counters in various divisions as follows:            

I. KERALA:1)    Trivandrum Division:Trivandrum Central, Kollam Jn, Kayankulam, Chengannur, Tiruvalla, Kottayam, Alleppey, Ernakulam Jn, Ernakulam Town, Aluva, Thrisur 2)    Palghat Division:Calicut, Palghat

II) KARNATAKA Mangalore Junction

6)    The staggered disbursal of refunds will be carried out at all the above counters in the following manner: Journey Commencing Date Date of Refund on PRS Counters

Journey Commencing DateRefund to be granted from
22.03.2020 to 31.03.202027.05.2020 onwards
01.04.2020 to 14.04.202003.06.2020 onwards
15.04.2020 to 30.04.202009.06.2020 onwards
01.05.2020 to 15.05.202016.06.2020 onwards
16.05.2020 to 31.05.202023.06.2020 onwards
01.06.2020 to 30.06.202028.06.2020 onwards 

7)    All COVID-19 precautions will be strictly enforced at the counters. Social distancing norms will be ensured in queues and between queues.  No persons will be allowed at the PRS Counters without wearing the masks. The staff are instructed to wear gloves and masks and frequent use of sanitizers will be resorted to while handling cash. The counters will also be sanitized frequently 

8)    Our esteemed passengers are requested to follow the above precautions keeping in mind that there is time available upto 6 months from the date of travel for collecting the full refunds.

South Western Railway

Reservation of train tickets at some Railway Reservation counters for select trains has commenced from 22.05.2020. Refund of Reservation tickets for trains which were cancelled during national lockdown has also commenced with effect from 25.05.2025.

It is seen that there is intermingling of passengers waiting for reservation with those seeking refunds at reservation counters resulting in crowd.

In order to ensure maintenance of social distancing in queue the refund of cancelled tickets will be entertained from 12.00 hrs 18.00 hrs on all working days and 11.00 hrs to 14.0 hrs on Sundays and public holidays, at the following Railway Reservation Counters of Bengaluru Division of South Western Railway.: –

1. KSR Bengaluru City  
2. Bengaluru Cantonment
3. Yesvantpur  
4. Yelahanka,
5. Krishnarajapuram
6. Kengeri  
7. Mandya
8. Tumakuru
9. Hosur

Some more Passenger reservations counters are going to be opened for reservation and refunds shortly. For trains cancelled during national lockdown period, full refund will be given up to 31.07.2020.  Passengers are requested not to hurry for cancellation in the wake of COVID-19.

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